Privacy Policy for eltorofl.com
1. Introduction
At eltorofl.com (“we”, “us”, “our”), we are steadfast in our commitment to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize transparency and accountability in all our data processing activities, ensuring your personal data is handled lawfully, fairly, and securely.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and others who access the website eltorofl.com and its associated services. For the purposes of GDPR and other relevant data protection legislation, eltorofl.com acts as the “Data Controller” for the processing of your personal information as described herein.
3. Categories of Data Processed
We may collect, store, and process the following categories of personal data:
a. Usage Data:
Information such as your IP address, browser type and version, time zone setting, browser plug-in types, operating system, referring URLs, pages visited, time spent on pages, clickstream data, and other diagnostic data related to your interaction with eltorofl.com.
b. Account Data:
Identifiable information you provide when registering or interacting with our services, such as your full name, address, email address, and phone number.
c. Profile Data:
Information related to your preferences, purchase history, responses to surveys, behavior on our platform, interests, and any profile data you choose to provide.
d. Communication Data:
Records of any correspondence with us, including support inquiries, feedback, and any form of contact via email or web forms, as well as metadata associated with these communications.
e. Technical Data:
Device-specific data such as device type, mobile network information, hardware model, unique device identifiers, and system and application configuration, including crash logs and system activity.
f. Transaction Data:
Details of products or services you have purchased through eltorofl.com, including payment information (processed via secure third-party payment providers), shipping and delivery information, and billing address.
g. Preference Data:
Marketing preferences, opt-in/opt-out choices, subscription settings, language preferences, and information related to your expressed interests in specific products or services.
4. Legal Bases for Processing
We only process your personal data when legally permissible under one or more of the following bases:
– Consent: Where you have explicitly agreed to processing for one or more specific purposes.
– Performance of a Contract: Processing necessary for the fulfillment of a contract with you or to take pre-contractual steps at your request.
– Legitimate Interests: Processing based on our legitimate interests, provided these are not overridden by your data protection interests or fundamental rights.
– Legal Obligation: Where processing is necessary to comply with legal or regulatory requirements.
5. Your Rights
Subject to applicable laws, you have the following rights regarding your personal data:
– Right of Access: You may request access to the personal information we hold about you.
– Right to Rectification: You may request the correction of any inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You may request that we delete your personal data, provided there is no overriding legal obligation to retain it.
– Right to Restrict Processing: You may object to the processing or request restriction of processing under certain circumstances.
– Right to Data Portability: You may request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [email protected]. We commit to responding in a timely and compliant manner.
6. Security Measures
We employ industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction:
– Data encryption during transfer and storage
– Access controls, role-based permissions, and secure authentication
– Regular security audits and system monitoring
– Routine backups and disaster recovery protocols
– Employee training on data protection practices
7. International Transfers
If your data is transferred outside the European Economic Area (EEA) or your local jurisdiction, we implement appropriate safeguards, such as European Commission Standard Contractual Clauses or other approved transfer mechanisms, to ensure equivalent protection of your personal data in accordance with applicable law.
8. Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including for legal, accounting, or regulatory obligations:
– Usage and Technical Data: Up to 24 months
– Account and Profile Data: Retained while account is active and up to 5 years after closure
– Communication Data: Up to 3 years post-resolution
– Transaction Data: Retained for a minimum of 7 years to comply with financial regulations
– Preference Data: Retained until you revoke consent or update preferences
Data may be anonymized or pseudonymized where retention beyond the above periods is required for analytical or archival purposes.
9. Cookie Policy
We use cookies and similar tracking technologies on eltorofl.com to enhance functionality, analyze site usage, and assist in marketing efforts. Our cookies fall into the following categories:
– Essential Cookies: Required for core site functionality, such as security and access permissions.
– Functional Cookies: Enable personalization features and enhanced usability.
– Analytics Cookies: Help us understand user behavior and improve site performance (e.g., Google Analytics).
– Performance Cookies: Monitor site responsiveness, load times, and technical errors.
10. Cookie Management and Compliance
Visitors to eltorofl.com can manage cookie preferences at any time through browser settings or consent management tools provided on our site. In compliance with GDPR and CCPA, you may opt in or opt out of non-essential cookies, and you have the right to withdraw consent at any time.
You may also use browser settings or third-party tools like YourOnlineChoices (EU users) or opt-out mechanisms provided by the Digital Advertising Alliance (US users) to control targeted advertising.
11. Special Protections for Children
Our services are not directed to individuals under the age of 13. We do not knowingly collect or process personal data from children under this age. If you become aware that a child has provided us with personal information without appropriate consent, please contact us at [email protected] so we may take appropriate action.
12. Policy Updates and User Notification
We reserve the right to revise this Privacy Policy periodically to reflect changes in legal obligations, technologies, or our data practices. Significant changes will be communicated via our website, and we encourage users to review this Privacy Policy regularly to remain informed of how we protect their personal data.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
We are committed to upholding the highest standards of data privacy and compliance, and we welcome your inquiries or input regarding our privacy practices.
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This Privacy Policy has been designed in compliance with GDPR, CCPA, and other applicable privacy regulations. For any privacy-related inquiries or requests, please reach out to us at [email protected].